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Refund Policy

Everything sold here is a digital file that reaches you the moment you pay. That makes refunds different from a physical shop, and this page explains exactly how we handle them. The short version: if the product does not work or is not what we said it was, you get your money back.

Your right to cancel, and what downloading does to it

Consumers in the EU and the UK normally have 14 days to cancel an online purchase without giving a reason. For digital content delivered immediately, that right ends once the download starts — and by downloading, you are agreeing to immediate delivery and accepting that the cancellation right no longer applies.

So: if you have not downloaded anything, you can cancel within 14 days for any reason at all, and we will refund you in full. Just ask.

Refunds after downloading

We refund, whether or not you have downloaded, when:

  • the files will not download, or arrive corrupted
  • the product is materially different from what the product page described
  • it does not work in the software and versions the product page said it supports
  • you were charged twice, or bought the same item twice by mistake

We normally do not refund when:

  • you changed your mind after downloading, and the files are as described
  • it does not work in software the product page never claimed to support
  • you bought the wrong item but have already downloaded it — ask anyway, we will usually swap it

These are not rigid rules. If something has gone wrong and it is not on either list, write to us and explain — we would rather sort it out than have you feel cheated by a preset pack.

Tips

Tips are voluntary and are refunded on request within the same 14 days, no questions asked, whether or not the purchase itself is refunded.

How to ask

Email support@kronot.co with your order number — it looks like KR-1234 and is on your order page and in your receipt. Tell us what went wrong. If it is a technical problem, what editor and version you are using helps us fix it faster, and often we can solve the problem instead of refunding.

We aim to reply within 2 working days. Approved refunds are processed by our payment provider back to the original payment method, and normally appear within five to ten working days depending on your bank.

After a refund

The licence ends when the refund is issued. You should delete the files and stop using them in your projects.

Chargebacks

If you think something is wrong, please email us before contacting your bank. A chargeback costs us a fee and takes weeks to resolve; an email usually takes a day and gets you the same outcome.

Contact

support@kronot.co
Erdem Erdoğdu, Yeşilkent Mh. G-12 Sk. No:24 D:2, 34325 Avcılar/İstanbul, Türkiye